Refund policy

🔄 Return & Exchange Policy

At Royal Herb Nic, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we’re here to help!

✅ Eligibility for Return:

• You can request a return or exchange within 14 days of receiving your product.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items:

• Opened, used, or damaged products.
• Items returned after 14 days of delivery.
• Promotional or discounted items (unless faulty).

🔁 Exchange Process:

• If the item is defective or the wrong product was sent, we’ll replace it at no extra cost.
• Contact our support team with your order details and clear images (if applicable).

💸 Refund Process:

• Refunds will be processed through the original payment method within 5–7 business days after approval.
• Cash on delivery orders can be exchanged or returned for store credit.

📞 Need Help?

For any return or exchange queries, contact us via:

• Email: royalherbnic@gmail.com

We aim to provide a smooth and worry-free shopping experience. Thank you for choosing Royal Herb Nic! 🌿